Privacy Policy

This Privacy Policy explains how Gassit Corporate ("Gassit", "we", "us", or "our") collects, uses, discloses, and protects your information when you use the Gassit mobile app, our website at gassit.io, our customer portal, and related ordering and delivery services (together, the "Services"). By using the Services, you agree to the practices described here.

Gassit is a Nigerian company that operates its own LPG (cooking gas) filling plant in Epe, Lagos, and supplies gas to homes, businesses, and distributors across Lagos.

Who is responsible for your data

Gassit Corporate is the data controller for personal data processed through the Services. If you have questions or requests about your data, contact us at support@gassit.io.

Information we collect

Information you provide to us:

• Identity and contact details: your name, phone number, and email address.
• Delivery details: your delivery address and any location or landmark information you give us to complete a delivery or pickup.
• Account information: details you use to create and manage your Gassit account, including business/account names for business and distributor accounts.
• Order information: the products you order (such as cylinder size and quantity), delivery preferences, and order history.
• Payment information: details needed to process payments. Card and bank payments are handled by our third-party payment processors; we do not store full card numbers on our own systems.
• Communications: messages you send us via the app, WhatsApp, phone, or email, including support requests.

Information we collect automatically:

• Device and technical data: device model, operating system, app version, unique device identifiers, and IP address.
• Location data: with your permission, approximate or precise device location, used to enable delivery, estimate delivery areas, and help you find nearby sales points. You can turn location permissions off in your device settings.
• Usage and diagnostic data: how you interact with the app, and crash and performance logs used to keep the Services working.

How we use your information

We use your information to:

• Create and manage your account and verify your identity (for example, via a one-time code sent to your phone).
• Take, process, and deliver your orders, and keep you updated on order and delivery status.
• Process payments, manage wallet balances, and produce statements for business and distributor accounts.
• Provide customer support and respond to your requests.
• Operate, maintain, secure, and improve the Services.
• Send you service-related notifications (such as order confirmations and delivery updates), and, where permitted, information about offers you may find useful.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with our legal and regulatory obligations.

How we share your information

We do not sell your personal data. We share it only as needed to run the Services:

• Delivery and logistics partners: riders and dispatch staff receive the information needed to complete your delivery (such as your name, phone number, and delivery address).
• Payment and financial partners: payment processors and banks that handle transactions on our behalf.
• Service providers: hosting, cloud storage, analytics, messaging, and crash-reporting providers who process data for us under appropriate confidentiality and data-protection terms.
• Legal and regulatory bodies: where required by law, regulation, legal process, or to protect the rights, safety, and property of Gassit, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

Data retention

We keep your personal data for as long as your account is active and as long as needed to provide the Services. We may retain certain information after account closure where required for legal, tax, accounting, dispute-resolution, or fraud-prevention purposes, after which it is deleted or anonymised.

Data security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Subject to applicable law, including the Nigeria Data Protection Act, you may request to:

• access the personal data we hold about you;
• correct inaccurate or incomplete data;
• delete your account and associated personal data (see "Deleting your account and data" below);
• object to or restrict certain processing; and
• withdraw consent where processing is based on consent.

To exercise any of these rights, email support@gassit.io. We may need to verify your identity before acting on a request.

Deleting your account and data

You can request deletion of your account and personal data at any time, either in the app or by emailing support@gassit.io. See our Account & Data Deletion page at gassit.io/data-deletion for full details of what is deleted, what may be retained, and how long it takes.

Children's privacy

The Services are intended for users aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact support@gassit.io and we will delete it.

International transfers

Your data may be processed and stored on servers located outside Nigeria by our service providers. Where this happens, we take steps to ensure your data remains protected in line with this Policy and applicable law.

Changes to this Policy

We may update this Policy from time to time. We will post the updated version here and change the "Last updated" date. Significant changes may be communicated through the app or by other means.

Contact us

For any questions or requests about this Policy or your data, contact:
Gassit Corporate — Epe, Lagos, Nigeria
Email: support@gassit.io